Infinite loop of Hunan verification loop

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PROBLEM: First, please note I am an end-user, not a customer, but am having a problem often reported on the web, and in several topics here. I apologize for intruding in your Community.

I am very frequently caught in an endless loop of “verify that you are human” when trying to access MANY websites, including Cloudflare (in Chrome, and often in Safari). I happened to have gotten in using Safari this time. This also occurs with hCaptcha.

What is the domain name?
Among others, this one! Chrome could not access this community, though on about the fourth try, Safari did.

Have you searched for an answer?
Yes: Google, and here in the Community topics

Please share your search results url: I don’t see the “reformatted text option” to use in lieu of links, so I am including the search terms instead.

  1. Cloudflare never verifies me as human
  2. endless loop of “Please verify that you are human with Cloudflare”
    and others…

When you tested your domain using the [Cloudflare Diagnostic Center], what were the results?


Describe the issue you are having:
infinite loop as above

What error message or number are you receiving?
Different RayIDs, but one example is 79b3a78759dcf4d4

What steps have you taken to resolve the issue?

  1. Searches as above
  2. Clearing browser caches
  3. Attempted with VPN both on and off (NordVPN)
  4. Two different browsers: Better with Safari than Chrome, but both problematic
  5. Confirmed that IPs are not blacklisted

Was the site working with SSL prior to adding it to Cloudflare?

What are the steps to reproduce the error:

  1. Attempt to access any site protected by hCaptcha or “human verification”

Have you tried from another browser and/or incognito mode?
Yes, as above

Please attach a screenshot of the error:
No error message - simply a return to starting point, whether “please verify that you are human” or hCaptcha

I appreciate any assistance you might be able to offer.

I’ve created a support ticket so we can follow up with you regarding this issue.

1 Like

Thank you!

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