Feedback
We are extremely dissatisfied with the lack of action on our support tickets submitted in June and August. Despite our attempts to use the 24/7 emergency support phone numbers, we have received no effective assistance. As an Enterprise customer, we rely on prompt and effective resolution of issues, and the continued inaction on these tickets is having a significant negative impact on our business operations. Additionally, we have noticed that similar concerns are frequently echoed by many customers of all levels on public forums such as Reddit. We are currently reassessing our relationship with Cloudflare and exploring alternative solutions, as we cannot justify premium prices for what we perceive as sub-par service.