Indian debit card declined while upgrading workers plan

[ayushjhabak]

What is the name of the domain?

https://dash.cloudflare.com/ab3ee26a50c8cf2636f62aaf1cc8937c/workers/plans/purchase

What is the error number?

402

What is the error message?

Your card was declined.

What is the issue you’re encountering

trying to upgrade workers plan, from my indian debit card, but always recieving same card declined error

What steps have you taken to resolve the issue?

tried with 2 diff cards, resulting in same errors

In what area can we help you?

Payment issue

Screenshot of the error

[cloonan]

You may want to try paypal backed by a bank account as a fallback option

[ayushjhabak]

I’m uncertain of any paypal backed bank service in here, can I not continue with my existing debit cards

[cloonan]

Here are the full details on using paypal as a backup. I’d suggested paypal as an option due to RBI restrictions that affect using cards as a payment method. Specifically:

Reserve Bank of India

As you might already be aware, the Reserve Bank of India (RBI) has recently implemented new restrictions on how payments from customers located in India can be processed. Unfortunately, these restrictions are causing difficulties for our customers in India.

We are currently working with our platform providers to make the necessary implementations to accommodate the new restrictions for our customers based in India. We do not have an ETA for when our systems will be updated to accommodate these new regulations set by Reserve Bank of India (RBI). We are working on getting the issue fixed as quickly as possible.

If you have set up the account using a credit card, the recurring monthly payment will fail due to the Reserve Bank of India (RBI) restriction and you will receive a failed payment notification. Please go to your dashboard and make the payment manually. Please note, this is happening with credit cards and for recurring payments only. If you are still not able to make a payment, kindly let us know so we can investigate.

In case you are not able to use another credit card, we normally advice to add a PayPal as a payment method.

Could you please try to delete and re-add your PayPal payment method?

To do this
Before paying with PayPal, I’d suggest adding PayPal as a Payment Method:

1. Log in to the Cloudflare dashboard .
2. On the left sidebar, select Manage account > Billing.
3. Select Payment Info.
4. If there is no payment method on file, the Payment Method dialog opens automatically. Otherwise, select Manage next to your current payment method and the Payment Method dialog opens.
5. Enter the required information based on the payment options below:Select the PayPal logo on the upper right.

• Follow the online instructions until PayPal returns you to Cloudflare Payment Method dialog where you can continue with your set-up.
• Verify that your PayPal username now appears next to the PayPal logo.
• Add your account contact information as well as Company and VAT/GST Number, if applicable.
• Review the payment method and contact information to ensure it is accurate.
• To finish, select Confirm.

Ensure your new payment method now appears in the Payment Method section.

Could you please try to pay it after this process?