Increase rate limits

Some of my users are running into rate limits while using my services. How can I request an increase?

Could I ask you to contact cloudflare support so that we look into the possibility of increasing the rate limits for you.

Thank you

I thought this was the correct channel. Just sent an email to support (3303879).

@yassine2 I have now waited almost 10 days for a response but nothing. How am I supposed to contact cloudflare support if the email is not being responded to and you are saying that this is not the place.