Hi @zakri and @cloonan
I have received email from Christine, Senior Billing Specialist on the Cloudflare Support Team. with
Cloudflare only issues refunds in very specific situations, such as fault in service. As this is not the case, we will not be able to attend your request
How can you find this not the case and this issue is 100% service fault and I am sure you have moved to a new billing system which lead to all these errors. your old invoiced was CFUSAxxxx and now is IN-xxxxx
- The pro plan was purchased INVOICE# CFUSA931674, I paid
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- Cloudflare Pro Plan 1 $0.00 $10.3403/07/2024 - 03/18/2024
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- Argo Zone Level Plan - Basic 1 $0.00 $2.0703/07/2024
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- Advanced Certificate Manager 1 $0.00 $4.14
which was not used since the domain was not moved to cloudflare yet.
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The plan for the domain was activated a PRO plan on Wednesday, 13 March 2024 at 11:16 (Invoice number IN-563867, Date of issue March 19, 2024, Date due March 20, 2024)
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I cancelled the PRO plan after 12 days because it didn’t met the requirement i am seeking forf, Monday, 25 March 2024 at 11:26 and this is the confirmation email
On Monday, 25 March 2024 at 11:26, Cloudflare [email protected] wrote:
Hello,
We are sorry you no longer need Professional Plan for cdn.tech.
This is a confirmation that your subscription will be cancelled on April 19 .
As a reminder, this means you will no longer benefit from advanced security and performance benefits only available on the Pro Plan.
Learn more about our cancellation and refund policy.
If you have any questions about your subscription, refer to our Support portal.
Thanks,
The Cloudflare Team
based on this I SHOULD NOT have been charged for the pro plan again (since cancellation is done, and will be active till 19. of April, 2024)
I received the email 4 times (two times for cancellation, + argo cancellation, + advanced certificate manager)
- on Saturday, 30 March 2024 at 21:07 I have deleted the domain completely from cloudflare
On Saturday, 30 March 2024 at 21:07, Cloudflare [email protected] wrote:
Hi,
The zone: “****.tech” in account: “*****'s Account” was deleted by *** on 2024-03-30T20:07:35.011809226Z.
If the zone was deleted by mistake, it can be re-added to reinstate existing configuration of the zone. To learn more, read Why was my domain deleted from Cloudflare? [https://support.cloudflare.com/hc/en-us/articles/221327488-Why-was-my-domain-deleted-from-Cloudflare-]
Thanks,
The Cloudflare Team
- One April 20th, 2024 I received a new invoice (IN-1461037), Date of issue April 19, 2024, Date
due April 20, 2024 which has INCORRECT charge
Cloudflare Pro Plan
Apr 19 – May 18, 2024 1 $25.00 $25.00
- same on May 20th, Invoice number IN-2477904, Date of issue May 19, 2024, Date due May 20, 2024
- same on June 20th, Invoice number IN-3830854, Date of issue June 19, 2024, Date due June 20, 2024
- same on July 20th, Invoice number IN-5403673, Date of issue July 19, 2024, Date due July 20, 2024
this is 4 times incorrect charged and I believe this is 100% ( fault in service) as your colleague Christine NOT seeing it the case.
Dears @cloonan , @zakri I appreciate escalating the issue and refunding the “service fault” charges and making sure this is will be actually cancelled in the future and I will not be charged on the 19th of August again.