dananon
November 23, 2024, 9:07pm
1
What is the name of the domain?
bibleprophecyandtruth.com
What is the error number?
Incorrect password reset code. Please try again.
What is the error message?
Incorrect password reset code. Please try again.
What is the issue you’re encountering
Can’t add domain DNS entries without SSL error
What steps have you taken to resolve the issue?
completely removed domain and readded several attempts… removed universal SSL and now I get that error trying to turn it back on
What are the steps to reproduce the issue?
every time I click to enable universal ssl
Screenshot of the error
cloonan
November 23, 2024, 11:33pm
2
The site shows as deleted from the account you are using here. You need to re-add it, change the nameservers at the registrar and then update dns records as needed.
dananon
November 23, 2024, 11:43pm
3
I already tried that and it did not work.
I have two accounts for some reason, with the same email address.
The domain was in both of them, so I delete it out of both of them, and readded in the account that has my other domains that are working fine.
I have no universal certificates issued for the domain.
I’ve tried over and over to delete, readd, tried from the other account, etc… nothing works.
dananon
November 23, 2024, 11:44pm
4
Also, I see both accounts under the same login. I can click on either and access either, but only one has my working domains.
dananon
November 23, 2024, 11:48pm
5
Also, for more information, I was able to select a different domain and reenable universal SSL.
I had no idea that when I turned it off for one domain that it turned it off for all domains.
Even after re-enabling it from the other domain, I still have no certs in this domain.
dananon
November 24, 2024, 2:09am
6
That’s what I’m looking at with no universal certs and I cannot continue with DNS because it would break my site if I do.