Incorrect end date for migrated domain

General Billing
1

What is the name of the domain?

ryanwinter.org

What is the issue you’re encountering

Migrated domain, however I was billed for an additional year but the expiration date has not extended by a year. Expected expiry is 2026.

What steps have you taken to resolve the issue?

Filled out ticket, no response from support.

Billing issues requre a Billing ticket with Support

01010659

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

  1. View registered domains
  2. Observer the expiration date is in 2025, not 2026
2

I’m confused here as well. I have a billing error but there appears to be no way to resolve this expect via some ticketing system that has no SLA or expected response time.

3

Did you renew the domain within the 45 days before the transfer?

5

Yes I renewed it recently

6

So I see there is some thing about if your domain expires and then you renew it within the 45 day window after the expiry, then this is basically cancelled and refunded back to the original registar.

But my domain hadnt expired, that’s actually not until the end of the month so I didn’t see this rule applying.

Now I’m wondering whether the previous payment I had made just hasn’t been credited to the domain yet, as perhaps this doesn’t the happen until the domain expiry date hits?

7

If you transfer a domain within 45 days after an (auto)-renewal, the initial renewal is cancelled and you only get the 1 year from the transfer.

See here:

8

So my domain wasn’t transferred during the auto renewal grace period, it wasn’t set to expire until the end of August.

9

My guess is that WordPress never applied the extension so I just disputed the charge with them.

10

If the domain did not auto-renew, you’ll probably have to wait for a reply on your ticket. The registrar team will be able to give you a definitive answer as to what happened.

11

Awesome, so after 6 weeks waiting, the ticket was just closed with no resolution. Guess I just have to open a new one.

Have to say the support related around a potential billing issue on sign up is significantly worse than I expected.

12

Hi @ryanwinter my colleagues in Support have indicated this was really resolved on your ticket. Please post another topic here if that is not the case.

13

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