Incorrect charges on several new Pro subscriptions

Ticket number: #3217604 and #3224832

Recently changed from free to Pro on 7 domains/sites and almost all of them had an additional charge beyond the expected $25 plus tax. The additional charge was listed as “Applied balance” and varied in amount for each domain. The account did not have any overdue amounts before this and we’d been using the free tier for almost a year for all domains.

The invoice amounts appear all screwed up and it’s a major issue for our internal billing department. Please assist!

Hi @user90713

Your ticket has been sent to the billing team and I have asked for an update today.

I will close this post, as we are not allowed to work on billing related issues in the community.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.