Hello
There is no paid subscription under my account, but my linked payment method was charged $240, but I can also not find the invoice related to this charge on my billing portal, I’m not sure why they charge my card without having an invoice or any paid service.
Contacted support also no response for days,
Ticket number 3195987
I do not see any tickets from the account you are using here, can you share the ticket number here?
The ticket number is 3195987
Thank you, sorry I missed your ticket information from earlier and thank you for sharing it again. I added myself to your ticket 3195987 and have flagged it for the attention of my colleagues in Billing Support.
Hi @Lonwondere
You will need to reply to the ticket to have it reopened as you have not replied within 3 days.
I will close this post as all billing related issues has to be taken in the ticket.
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