What is the name of the domain?
What is the error message?
No error message, but incorrect billing behavior.
What is the issue you’re encountering
I attempted to purchase a 1-month Cloudflare Pro plan for $25 using PayPal. However, only $1 was actually deducted from my account. The remaining $24 was never charged, even though the billing system marked the $25 invoice as “Paid.” After 7 days, my Pro plan automatically downgraded to Free, which indicates the full payment was not processed. Despite this, I have now been charged an additional $50 for Pro renewal. It seems the system mistakenly believed I had a valid Pro subscription, when I was actually on a Free plan after the trial expired. I would like the Cloudflare team to verify this discrepancy and cancel the $50 invoice and Pro plan status.
What steps have you taken to resolve the issue?
Checked PayPal transaction history: only $1 was charged, not $25
Reviewed my billing page: both $1 and $25 invoices show as “Paid,” but only $1 was deducted
Confirmed that my Pro plan automatically downgraded to Free after 7 days
Opening this ticket to request a fix
In what area can we help you?
Invoice
What are the steps to reproduce the issue?
Start a Cloudflare Pro plan with PayPal
PayPal processes only $1 instead of the full $25
Cloudflare marks it as “Paid” anyway
After 7 days, plan downgrades to Free
Later, a $50 invoice is generated under the assumption that Pro was active
