Inability to Pay for Services (New Cards, PayPal, No Response from Support)

[wfthkttn]

What is the name of the domain?

example.com

What is the error message?

account does not have payment method set up

What is the issue you’re encountering

None of the cards work at all, while paypal doesn’t work for new products

What steps have you taken to resolve the issue?

Tried different cards, browsers and time.

Billing issues requre a Billing ticket with Support

01400440

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Try to pay for any purchases.
Create “urgent” support ticket.
Receive no response.

[cloonan]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

[wfthkttn]

Thank you for the clarification. I created this topic to make it visible that support demand is outpacing supply. If these issues remain hidden, there’s less incentive to allocate more resources to support.