Impossible to login

Hello.
From today I have a problem - I can’t login. When I fill my mail and pass I see this:

2 Likes

And after this I see HTTP ERROR 429

1 Like

If you clear cache and restart the browser, are you able to login?

Same here, been getting this error since last night. I hadn’t logged in to cloudflare before that night though.

@cloonan Tried on different devices, browsers etc no luck.

2 Likes

The same result.

Hi @fbediu, sorry for the issues. I see a login from just a couple of minutes ago and this community and dash.cloudflare.com share a login, if you’re unable to navigate to that url, and operate the dash, please let support know and share your ticket number here.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help.

Thank you, @vesodimov1, same as above, I see a recently login and if you’re unable to navigate to dash.cloudflare.com after clearing cache, please let Support know and share your ticket number here. Sorry for the issues.

Thanks @cloonan, how do I contact support without using the dashboard? Since I can’t access anything there. The error shows no matter what.

Sorry for the troubles, drop them an email and reference one of the sites in your account. If you receive an auto reply, please reply back indicating you’re still having issues with login. Email support AT cloudflare DOT com.

1 Like

I send mail to support.

1 Like

Can you reply to the email you received and let the engineer know that you are still having issues?

Yes. I send email.

1 Like

Very strange. I have another registration. But there I encounter the same problem.

Does anyone experience problems at the moment after logging in. After logging there is a constant redirect appears. I am not able to stop the redirect and to open a support ticket so I decided to write here in the community for help as it is not possible at the moment to login to my CF account.

1 Like

Hi, this is the third report of this issue today here on the Community. Can you email If you are a Cloudflare account holder, please submit a new support request from the email address you used to register your Cloudflare account. You should open a ticket directly through the Cloudflare dashboard following these steps: 1. Log in to your Cloudflare account and click on “Support” in the top right corner, from the drop down select Help Center. 2. Click on your name in the top right corner, and in the drop down menu select “My activities” where you will see your existing requests. 3. Scroll to the bottom of the “My Requests” page and click “Submit a request”. and share your ticket number here so I can track? Sorry for the issues.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help.

1 Like

Thank you @cloonan, I have just sent them an email, as even the support is making the same issue with the redirect so I am not able to open them a ticket from there. Thanks for the support :slight_smile:

1 Like

Looks like whatever is done, it might be on a country level specific. More specifically when I open the account from Bulgaria location it does not work, while opening from Germany as a proxy for example it works. So maybe some Firewall or some rule is added which causes this issues.

1 Like

I do see your ticket and I’ve made note of that, thank you. Can you reply to the auto-reply and indicate you’re still having issues?

I have the same problem. With several account and my friends have the same problem when they try to login.
Do you have any updates?

Hi,

That’s what I get when I want to get into my account. What is the problem? Can you please tell me what the problem is?

Than you
Best Regards

1 Like