Impossible to cancel domain transfer

Website, Application, Performance Registrar
1

2023-05-12 01_30_08-Manage Domains _ Matthew@bay-tech.co.uk's Account _ Cloudflare
2023-05-12 01_30_08-Manage Domains _ [email protected]'s Account _ Cloudflare1218×382 21 KB

Hi,

I made the transfer in error but now cannot cancel it

4

I assume, that’s because the transfer is complete. WHOIS info shows the present registrar as GoDaddy. More info: Whois taylorbutler.co.uk

5

Yes I attempted a transfer to Cloudflare and then realised it was my client who owned the domain, not me… I.e. I attempted a transfer in error.

But now when I attempt to cancel nothing happens.

6

Were you able to cancel this @matthew45? If so, let us know. You can try incognito mode, a different browser, clear cache & cookies, or a mobile device.

7

Nope that doesn’t work sorry. Cloudflare support just say it’s impossible to cancel. So why there is an option to cancel I’ve no idea!

8

Same here, I was going to transfer my domains over but I’ve decided not to because I don’t want to use their DNS for some domains and they insist you must (bizzare), so went to cancel and the cancel button does nothing.

Doesn’t affect anything as the tag is still with the other provider but just can’t remove it from the control panel.

9

I suspect this was a timing issue but will flag your post for the attention of my colleagues on the #website-application-performance:registrar team.

Can you create a Registrar ticket here
https://dash.cloudflare.com/?to=/:account/support and share your ticket numbers so that I can flag them for the team?

1 Like
10

Hi @cloonan,

Done, ticket is: 2799735

Thanks.

1 Like
11

Thank you @TheCableGuy96 I have flagged your post for the attention of my colleagues on the #website-application-performance:registrar team

2 Likes
12

@matthew45 I am sorry to hear that if you can create another ticket or reference me to the old ticket you have we can work to get those transfers cancelled. You can open a new ticket here. https://dash.cloudflare.com/?to=/:account/support

13

I have just replied to your ticket. If you can confirm the domains that need the transfer cancelled. As well as the HAR file doing the process. That will be enough for me to get this escalated to our internal teams. Look forward to hearing from you. We appreciate your patience.

1 Like
14

Ticket ID: 2800469

Thanks so much!
Matt

1 Like
15

It looks like we have updated you from the ticket and these have been canceled. Sorry that this happened.

1 Like
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