Imported DNS zone but website disappeared after name server change

Website, Application, Performance DNS & Network
1

What is the name of the domain?

martelsbridal.co.uk

What is the error number?

1000

What is the error message?

DNS points to prohibited IP

What is the issue you’re encountering

website not showing and instead showing error page

What steps have you taken to resolve the issue?

repointed the domain back to the old name servers but the same issue remains

What feature, service or problem is this related to?

I don’t know

What are the steps to reproduce the issue?

we imported the DNS zone and then changed the name server to point to the zone we created but it shows the error page so the customer changed the name server s back to the previous name server which worked fine but this also now shows the same error

2

According to securitytrails.com, your site was already using the Cloudflare proxy since 2018…
https://securitytrails.com/domain/martelsbridal.co.uk/history/ns
…so likely you have just imported Cloudflare IP addresses into a new account, hence the error.

Make sure your Cloudflare DNS records point to your webhost and ensure to set the nameservers correctly at your registrar, either the pair for the original account if that’s what you are using (tony and tricia) or if you are using the new account, erin and vern.
https://cf.sjr.org.uk/tools/check?97c209b43d934fcfaef7012ed1b82649#dns

3

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