Images not loading - 500 error served

[julian16]

For Workers & Pages, what is the name of the domain?

MJ Exposé: Expert skin-care & cosmetic treatments in Christchurch

What is the error number?

9523

What is the error message?

ERROR 9523: Internal error. This isn’t supposed to happen, please reach out to customer support with error id: ed405949-9e56-468c-b4c0-c50edd887e33

What is the issue or error you’re encountering

Images aren’t loading, I’m getting this error: ERROR 9523: Internal error. This isn’t supposed to happen, please reach out to customer support with error id: ed405949-9e56-468c-b4c0-c50edd887e33

What steps have you taken to resolve the issue?

Purge Cloudflare Caches etc. issue is still persisting.

What are the steps to reproduce the issue?

Load website, many images won’t load on homepage

Screenshot of the error

[master13]

Yep. Same. Was working fine before. Using workers for image transformations. Imagine having this happen on a production site!

[deanna]

Thanks for raising this — we’re looking into this now.

[julian16]

Site appears to be fully functional now, issue resolved?? - I’ve made no changes at my end.

[deanna]

Cloudflare Image Transformation: Elevated error rates

We resolved a bug that caused some customers to see 9523 errors.