I am baffled. There are two of our website members in rural towns in Australia who are missing a lot of pictures in both Chrome (incognito) and Safari (private sessions). It is not really location issue as we checked with another member in same rural town and images came back fine for them. They claim to have repeatedly cleared their browser, turned off images etc. All images appeared fine when we bypassed Cloudflare cache so it is definitely to do with Cloudflare. We have purged all cache from our end too. Because the images also missing in Chrome, this is not webp issues.
Any idea how to help these members?