Images loading half in categories

General
1

Hello
I have a problem with my images in the categories of my prestashop, and hope anyone can help.
Normally from the second, third page som pictures will only load half the image if at all.
I have akraidy talked to my developer , hosting provider and supplier, but on their side the images loads complete. They are located in America, Spain and Thailand. I am in Sweden and have tried on multiple computers and mobile devices but still cannot get all images to load :frowning: i have cleared cache, disabled everything that could cause problem, on Cloudflare and prestashop. Any insight would be much appreciated.

2

Insight without any insight might be just tiny tiny tad tricky :wink:

1 Like
3

Hello
I have a problem with my images in the categories of my prestashop websites, and hope anyone can help.
Normally from the second, third page som pictures will only load half the image if at all.
I have akraidy talked to my developer , hosting provider and supplier, but on their side the images loads complete. They are located in America, Spain and Thailand. I am in Sweden and have tried on multiple computers and mobile devices but still cannot get all images to load :frowning: i have cleared cache, disabled everything that could cause problem, on Cloudflare and prestashop. Any insight would be much appreciated.

Hello

Have you contacted Prestashop support? They solve such issues immediately. What Prestashop version are you using and could you please share the screens of the images loaded?

Thanks,
Lumusislight

4

Hello thanks for awnsering. Yes i have. The problem is that they do not see the issue, I am wondering if it can be the country i am in that is causing some cache problem. Have tried at friends huses withe other computers.

2018-10-01%20(4)
2018-10-01 (4).png1225×903 167 KB

I am using prestashop 1.7.4.2
Regards
Donovan

5

Theoretically the Content-Length header is smaller than the real image and that causes client (here browser) to load the content partially.

1 Like
6

Hello! Thank you for your reply.
Is there any way to fix this?
regards

7

Guess something is wrong with prestashop. You should contact them.

8

Thank you so much for your time.
I will try to talk to them with the new information i received from you.

Best regards

9

Hello guys!
Update. Thank you Xaq! I mentioned the header theory to my hosting provider and from that they found the problem. Pictures are loading like they should now.
Thanks again!

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10

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