Image worker has started failing: ERROR 9523: Internal error

For Workers & Pages, what is the name of the domain?

w2.diagon.store

What is the error number?

9523

What is the error message?

ERROR 9523: Internal error. This isn’t supposed to happen, please reach out to customer support with error id: e5dcca42-eaa0-4bf7-bf87-15fe82c45f3c

What is the issue or error you’re encountering

Starting this morning we have observed images failing to load via our transform worker on our website.

What steps have you taken to resolve the issue?

  • Sanity checked browser cache / cleared local cache and reproduced on multiple browsers / machines
  • Purged cloudflare cache

What are the steps to reproduce the issue?

Here is an example endpoint having this issue: https://w2.diagon.store/product_xc8vawgpp5g68n3gnbfll2ee/UFsHSZHHnkSIwS1MXaZZU

Screenshot of the error

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A post was merged into an existing topic: ERROR 9523: Internal Error - All our image transformations started failing