Image service subscription already subscribed but it is asking to make the payment again

Hi there, We have a problem with the image delivery service. We subscribed to the Cloudflare Images plan for the price of $5 dollars, we used it for 2-3 months, now this month we got some issue with the payment. we fixed the payment issue now the problem is when we are trying to access to the images tab within the platform, a screen for choosing plans is displayed, as if we had not yet subscribed to any plan.

How can we resolve this issue? How long does it usually take from payment for the service until it is available for use?

Welcome to the Cloudflare Community. :logodrop:

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit and choose Billing. Please share your ticket number here so that we can track it.

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