Image service billing duplicated, charging the transformations twice for 2 months

[mateuspo10]

What is the name of the domain?

cidadeverde.com

What is the issue you’re encountering

I am being charged twice for the same service (Image transformations), and this has occurred for the third consecutive month.

What steps have you taken to resolve the issue?

Opened ticket without response: #01278464

Billing issues requre a Billing ticket with Support

01278464

In what area can we help you?

Refunds

Screenshot of the error

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.