What is the name of the domain?
What is the error number?
535
What is the error message?
Authentication failed. Please check your username/password. Server returned error: "535-5.7.8 Username and Password not accepted. For more information, go to 535 5.7.8 https://support.google.com/mail/?p=BadCredentials d2e1a72fcca58-71df0cbd78fsm4875579b3a.4 - gsmtp , code: 535"
What is the issue you’re encountering
Not able to add another email address I own on Google Workspace
What steps have you taken to resolve the issue?
Tried to change the port numbers, contacted my IT department and they said that it’s my domain host that has locked this down
What are the steps to reproduce the issue?
On Google account:
- Go to settings
- Accounts and Import
- Send mail as:
- Click on add another email address
- Input
- Click “Next Step”
- Enter Password
- Receive error message:
Authentication failed. Please check your username / password
. - Click on show error details:
Authentication failed. Please check your username/password. Server returned error: "535-5.7.8 Username and Password not accepted. For more information, go to 535 5.7.8 https://support.google.com/mail/?p=BadCredentials 98e67ed59e1d1-2e1e866583esm7719005a91.37 - gsmtp , code: 535"