as a paying customer, the least i expect is to talk to a human being not a stupid dead BOT. but i have been screaming my lungs out trying to contact support to get help nothing happened!
i even contacted the sales line truing to get anyone to speak to and unfortunately nothing is happening.
at that moment i cant access my account at all and i had to create a new business account just to talk to support.
i have another account where i have all my business domains and i cant login at all to be able to send a request support. i tried initiating a support request through the email that got refused as they do not take support requests from emails anymore.
now i have no where to go.
im not receiving any response to support tickets from my new business accounts.
i tried using login help or the process to reset my 2fa and i dont recieve anything from Clourflare.
im not sure what this means.
im not going to pay another month of this unholy treatment while i am recieving no help or support.
can anyone here please tell me what is going on?
btw i have all the Cloudflare adreses whitl listed and still im not recieving any confirmation or verfication link on my Hotmail aadress which is the one is use with the account in question
There’s nothing anyone here can do to help you with that. You would need to do account recovery in order to gain access to your account. They have these in place for security reasons to ensure not anyone can just gain access to other people’s accounts.
i tried everything and when i start the account recovery process i do not recieve any confirmation email.
i have whitelisted all the emails coming from Cloudflare. and nothing is working, i dont know what or how to handle this anymore.
i mean how can i do anything if even the emails are not coming in
I don’t know how quickly you are expecting a response, but on all plans, you can expect it to take from hours to days. Response times are detailed in this support article.
While I understand your frustration, I encourage you to exercise patience. The community does not have access to your account. Have you created an account issue from the dashboard of your new account? If you have done so, you could provide the ticket number here for possible escalation.
ive been struggling with these issues for 3 weeks now sir. i am usually a patient paerson but i am not losing money daily, and i raised these two tickets today after my frustration reached a pinnacle
Thanks for sharing those ticket numbers. One ticket is sufficient. Opening more than one slows down support for everyone by creating extra work. I will pass along your ticket numbers with an escalation request.
The email indicated on your ticket was opted out of receiving emails, I have cleared that. The email was already verified can you go through the password recovery process again and let us know here if you are successful?
(I’ve made a note for the team to review this in to prevent it from happening in the future, sorry for the issues)
,ultiple times through weeks and not a single thing has happened.
Hence me trying here.
As we speak im engaged with someone called Daniel from support he asked me to reply to the ticket from the email I want to have access to. So when I did that I kept getting automatic errors and I forwarded all to him. Basically what the fine gentleman asked me to do did not work
I spoke with my colleague and they just sent you a verification for your 2FA and confirmed they removed your address from the suppression list. Please confirm with them on 2691621 when you receive the 2FA verification