I'm not getting the verification email sent to my protonmail.com email

What is the name of the domain?

none

What is the issue you’re encountering

I’m not receiving a verification email after creating new account on Cloudflare. I tried to resend but it does not reach my inbox @protonmail.com. Other emails from cloudflare get in there

What steps have you taken to resolve the issue?

resend email, allowlist cloudflare.com

I am sorry to hear this happen. It could happen that your e-mail address is on the suppression list.

May I also ask if you’re successfully receiving other emails from Cloudflare to those particular e-mail addresses?

May I ask if the email address onto which you’re not receiving verification emails is the same for your Community account and Cloudflare account, or you’re using a different one? :thinking:

In the meantine, just to be sure please make sure you allow all emails from [email protected] and [email protected] to prevent any issue. I advise not to share it here in a reply, just to confirm. Thank you.

I have noted the team about your case lately.
Kindly and patiently wait for a reply here and on the tickets as well.

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Yes, I received and email from [email protected] about accesing the account from a different IP so it’s not a general domain issue. And yes, the email address for sending a verification email is the same I used for Community account :slight_smile:

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I also allowlisted two email addresses you mentioned

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Hi @clearmyvin I show the emails as delivered to your mail server and delayed there. I suspect they’ll come through at some point, but there is a slowdown at the server. It may be worth contacting you mail provider to inquire as to why.

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Thank you I will check it and get back to you

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