I'm not able to upgrade my website package from free to Pro some error is showing

What is the name of the domain?

assignmenthelponline.com.au

What is the error message?

Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time.

What is the issue you’re encountering

I want to upgrade my package from free to Pro but giving this error “The zone cannot be upgraded at this time.”

What steps have you taken to resolve the issue?

I’ve issued a ticket on cloudflare support but after 2 or 3 weeks time still no reply from them.

Billing issues requre a Billing ticket with Support

01136863

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

I simply login my cloudflare account select the domain and on the right hand side from Active Subscriptions i click change buttong and select monthly Pro package and continue and on the next window when i click purchase its giving me this error.

Screenshot of the error

Greetings,

Thank you for asking.

I am sorry to hear this happen to you.

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply

1 Like

Hi @hasan.shakir my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

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