I'm new, stumped by a 525 SSL handshake error

I’m hoping someone can point me in the right direction as I have spoken to tech support at the hosting company and they replied as follows:

Yes, somethings not right.

The certificate on the server is fine, and the virtualhost is set up correctly, but nothing seems to be getting from Cloudflare and actually hitting the server.

The DNS entries look a bit different from what I’d expect. We have limited experience with Cloudflare, as it’s not something we support, so it would be advisable to check with their support team and see if they can point you in the right direction.

Does your server IP address end in 24? If so your server does not return a valid certificate for your site, hence that error. Your host would need to fix that.

I’ll go back to them to check and update here. Thank you for taking the time to help. Curtis

It seems that the certificate hadn’t been added to the Netscaler. This is being done now and I’ll update.

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