I'm having issues adding a domain to my account

I’ve scoured the community forums and followed the steps outlined in Community Tip - Fixing Failed to lookup registrar and hosting information Code: 1110 (Community Tip - Fixing Failed to lookup registrar and hosting information Code: 1110) to no avail.

I registered the domain shroomcraft.tk with freenom.com about 2 months ago, and have not been able to add it to my Cloudflare account. I get the error attached below.

From what I can tell, it’s not an issue with my domain or registrar as I’ve used freenom.com to register 5 current .tk domains linked to my cloudflare account with no issue. I’m not quite sure where to go from here. If you could provide some guidance that would be great.

That domain is registered under a TLD which is governed by the Freenom registry. Those TLDs currently experience issues their Whois service which prevents such domains from being added to Cloudflare. Freenom needs to fix that on their side. Unfortunately there is no ETA known for that.

It probably is best to register a proper domain instead. They already go for less than $10 a year.

@sdayman where are you seeing that whois isn’t working? I can run whois across multiple servers on that domain and get valid nameservers.

% IANA WHOIS server
% for more information on IANA, visit http://www.iana.org
% This query returned 1 object

refer:        whois.dot.tk

domain:       TK

organisation: Telecommunication Tokelau Corporation (Teletok)
address:      Fenuafala
address:      Fakaofo
address:      Tokelau

contact:      administrative
name:         CEO Teletok
organisation: Telecommunication Tokelau Corporation (Teletok)
address:      Fenuafala
address:      Fakaofo
address:      Tokelau
phone:        +690 3101
e-mail:       [email protected]

contact:      technical
name:         Joost Zuurbier
organisation: BV Dot TK
address:      Danzigerkade 23D
address:      1013 AP  Amsterdam NH
address:      Netherlands
phone:        +31 20 531 5725
fax-no:       +31 20 531 5721
e-mail:       [email protected]

nserver:      A.NS.TK 194.0.38.1 2001:678:50:0:0:0:0:1
nserver:      B.NS.TK 194.0.39.1 2001:678:54:0:0:0:0:1
nserver:      C.NS.TK 194.0.40.1 2001:678:58:0:0:0:0:1
nserver:      D.NS.TK 194.0.41.1 2001:678:5c:0:0:0:0:1

whois:        whois.dot.tk

status:       ACTIVE
remarks:      Registration information: http://www.dot.tk

created:      1997-11-07
changed:      2019-02-12
source:       IANA

   
   Domain name:
      SHROOMCRAFT.TK

   Organisation:
      BV Dot TK
      Dot TK administrator
      P.O. Box 11774
      1001 GT  Amsterdam
      Netherlands
      Phone: +31 20 5315725
      Fax: +31 20 5315721
      E-mail: abuse: [email protected], copyright infringement: [email protected]

   Domain Nameservers:
      NS01.FREENOM.COM
      NS02.FREENOM.COM
      NS03.FREENOM.COM
      NS04.FREENOM.COM


   Your selected domain name is a Free Domain. That means that,
   according to the terms and conditions of Free Domain domain names
   the registrant is BV Dot TK

   Due to restrictions in Dot TK 's Privacy Statement personal information
   about the user of the domain name cannot be released.

   ABUSE OF A DOMAIN NAME
   If you want to report abuse of this domain name, please send a
   detailed email with your complaint to [email protected]
   In most cases Dot TK responds to abuse complaints within one business day.

   COPYRIGHT INFRINGEMENT
   If you want to report a case of copyright infringement, please send
   an email to [email protected], and include the full name and address of
   your organization. Within 5 business days copyright infringement notices
   will be investigated.

   Record maintained by: Dot TK Domain Registry