I'm getting snapshot of page, not real page

Website, Application, Performance
1

What is the name of the domain?

What is the error number?

524

What is the error message?

The origin web server timed out responding to this request.

What is the issue you’re encountering

The page isn’t loading. I’m getting a snapshot.

What steps have you taken to resolve the issue?

I contacted the host. They said my CDN IP is currently inactive

What are the steps to reproduce the issue?

Try loading the page.

Screenshot of the error

Screenshot 2024-08-29 at 11.52.31 PM.png
Screenshot 2024-08-29 at 11.52.31 PM.png1832×1638 288 KB

2

Hey there,

At the moment I’m not getting an error when visiting the domain you have shared with us. That being said, I noticed that the proxy setting was disabled probably as a workaround to the 524 error you were getting.

If you still get a 524 error when enabling the proxy, I would recommend trying the resolution steps outlined in this document: