I'm getting "Do not upgrade (Code: 1315)" error when I trying to add domain to my account. How can I solve this issue?

Answer these questions to help the Community help you get started.

What is the domain name?

ventofurniture.com

Have you searched for an answer?

Yes

Please share your search results url:

https://community.cloudflare.com/t/the-zone-you-are-trying-to-upgrade-is-marked-as-do-not-upgrade-code-1315/394480

When you tested your domain, what were the results?

It gives me Code 1315 error

Describe the issue you are having:

I’m getting “Do not upgrade (Code: 1315)” error when I trying to add domain to my account. How can I solve this issue?

What error message or number are you receiving?

1315

What steps have you taken to resolve the issue?

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What are the steps to reproduce the error:

  1. Add website to new cloudflare account.

Have you tried from another browser and/or incognito mode?

Yes.

This indicates a Billing issue. Check that your account is fully paid up.

Otherwise, questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.

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