I'm getting an error when trying to subscribe to stream

Hi there, I’ve been getting the following error for the past week when trying to subscribe to Stream. Any ideas?

Failed catalog product validation for key(stream.base.no_downgrade_from_v2) with message: Cannot downgrade from V2 plan (Code: 7541)

Sorry for the issues. If you keep getting the error, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

I suspect this is something we’re going to need to have the team help with.

Thanks for the quick response. I created a ticket 3-4 days ago but not heard back. Think it’s ticket #3217637

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A post was split to a new topic: Cannot subscribe to stream

Hi there, I’ve still not heard from customer support? Any ideas?
Best
Jamie

A post was split to a new topic: Cannot downgrade stream

Hi there, I’m not quite sure how this forum works but it seems other users keep getting sorted? I’m still waiting for my issue to be solved. I’ve not heard anything yet. I’m just trying to pay :joy:

Hi @jamie43,

Thank you for your patience. Please note that your issue seems to be related with this incident.

Cloudflare is actively working to solve this issue.

We appreciate your patience.

We will provide you updates in the ticket.

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