I'm billed twice

[basybank]

What is the name of the domain?

bankatb.com

What is the issue you’re encountering

The plan was upgraded from monthly to annual, and the payment covers until February 2026, but Cloudflare is still deducting an additional $250 per month.

What steps have you taken to resolve the issue?

I contacted support on March 8, and until now, I haven’t received any response—just automated replies.

I’m worried they might stop the services.

Billing issues requre a Billing ticket with Support

01420313

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

I opened a ticket, called support over the phone, and even changed the card to an empty one to prevent another payment on April 8, 2025.

But I’m still worried they might stop the services.

ticket still open and no one is answering me

Screenshot of the error

[jkindahl]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

[basybank]

@epic.network

hile you are waiting for an answer to your Community post, I recommend submitting the question as a support request for billing from your Cloudflare account dashboard. If you share the ticket number, we can link it to this

Hello,

have same issue,

did they replied you? my ticket case age is 1 month and still no answer

[basybank]

They haven’t responded for a month, despite my follow-ups.

How can we reach them? There’s no phone support, no chat—this is unprofessional, and my client needs an update.

Anyway, thank you for your reply, @jkindahl. If anyone knows a way to reach them for a proper answer, that would be greatly appreciated.

Thank you!

[epic.network]

The topic you replied to was two years old. I have have moved your reply to a new topic. If you share your ticket number here, we can submit a request for escalation.

[basybank]

@epic.network Thank you

Ticket # [01420313]

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