What is the name of the domain?
Type
Video
What is the issue you’re encountering
Missing videos after subscription lapse
What steps have you taken to resolve the issue?
paid, and upgraded account
Here is my ticket https://support.cloudflare.com/support/s/case/500Nv00000Iu9HbIAJ
01365897
Can someone help me get my ticket elevated? I let my subscription lapse and my videos have been deleted. I’d like to get them restored. I’ve upgraded to the business plan!
How long ago were they deleted? I think they can be restored if it’s been less than a month.
1 Like
it’s been a day
As I recall, they should automatically show up.
The plan on your zone has nothing to do with Stream videos. That’s its own subscription.
This means you paid for the Stream subscription, and you can get back into your Stream dashboard?
bump please
Reviewing with the team internally. Will respond back on the support ticket.
1 Like
It sounds like your videos might not have been restored after your subscription renewal. Try logging out and back in, clearing your cache, or contacting support for a manual refresh. Let me know if you need help!
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.