iCloud Custom Domain Emails Not Actually Sending Although Showing in Sent Folder in Mail
What steps have you taken to resolve the issue?
Removed iCloud Custom Domain and re-linked domain to iCloud. It added back DNS records for Mail in Cloudflare but I am not sure if they are right. I am able to receive emails at my custom domain [email protected] but am not able to send the emails. They go to Sent folder but the recipient never actually receives the email and I am not sure the DNS records or something is prohibiting it.
What feature, service or problem is this related to?
DNS records
What are the steps to reproduce the issue?
Sending email in apple Mail app under email domain [email protected], email goes to sent folder, Email never received by the recipient
@Laudian This is the only thing that Apple Support would help me with. I am not sure really what this means. Would you know if hosting my domain TinselTraditions.com on Cloudflare could be impacting this?
If you use a non-iCloud SMTP server, don’t use your iCloud email address as a “Send From” address. Otherwise, your email might not get delivered or it might get sent to the recipient’s Junk folder.
If you can receive messages but can’t send them
Your ISP might be blocking the protocol used to send email (SMTP) across their network. Contact your service provider and ask about SMTP traffic that crosses their network to an external service, such as iCloud. If your service provider blocks SMTP traffic, ask them how you can be exempted from SMTP blocking.
Also tried my same test email to my husband and he did get it too when I sent from desktop iCloud mail, but when he tried to reply he got this. Not sure if this help tell us anything…
If it works on one device (e.g. the one you refer to, as “desktop”), but not on another device (e.g. on an “iPhone”), then the problem isn’t with Cloudflare, but with the device (e.g. the “iPhone”), and you will then need to identify the problem on that specific device.
Open the Mail settings on your working device (e.g. the “desktop”), as well as the Mail settings on the problematic device (e.g. the “iPhone”).
Verify that the SMTP details and such are the same on both devices.
If there is a mismatch between them, correct the problematic device’s settings, so that they are matching the settings of the working device.
As it is a problem for outbound emails, e.g. emails you’re trying to send, you will need to look at the details you have set under “Outgoing Mail Server” for the specific mail account, on the problematic device.
