I was wrongly charged a fee

General Billing
1

What is the name of the domain?

jdkg.top

What is the issue you’re encountering

I was wrongly charged a fee

What steps have you taken to resolve the issue?

I tried to contact Cloudflare using a work order, but only one person replied to me (Daniel Anselmo) 14 days ago, and I did not receive any further response from Cloudflare.

2

I really don’t want to call you guys a scam. Because you guys did provide me with some of your services. But this bill is really wrong. He is the same as the last bill I paid (usage, amount, services used).

3

A post was merged into an existing topic: Critical billing issue

4

I was charged nearly 3000 CNY in a lump sum, which is approximately 412.20 US dollars

5

So far, I have not received a reply

6

Hello,
Questions about billing/account will need to be resolved by the Customer Support team and cannot be resolved on the Community.

7

What is your ticket number?

8

On the right side of my work order, it displays: ID # 3313011

9

Hey there,

Thank you for sharing the ticket number with us, we are currently reviewing the ticket, and you should get a reply soon.

1 Like
10

A post was split to a new topic: Questions about billing

11

I can see our billing team was able to fix the issue and the ticket has now been closed. Please do let us know if you need any further support on this issue.

2 Likes
12

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.