I was wrongly charged a fee

What is the name of the domain?


What is the issue you’re encountering

I was wrongly charged a fee

What steps have you taken to resolve the issue?

I tried to contact Cloudflare using a work order, but only one person replied to me (Daniel Anselmo) 14 days ago, and I did not receive any further response from Cloudflare.

I really don’t want to call you guys a scam. Because you guys did provide me with some of your services. But this bill is really wrong. He is the same as the last bill I paid (usage, amount, services used).

A post was merged into an existing topic: Critical billing issue

I was charged nearly 3000 CNY in a lump sum, which is approximately 412.20 US dollars

So far, I have not received a reply

Questions about billing/account will need to be resolved by the Customer Support team and cannot be resolved on the Community.

What is your ticket number?

On the right side of my work order, it displays: ID # 3313011

Hey there,

Thank you for sharing the ticket number with us, we are currently reviewing the ticket, and you should get a reply soon.

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A post was split to a new topic: Questions about billing