I want to transfer the domain, but the email of the account that owns the domain ha

Website, Application, Performance Registrar
1

What is the name of the domain?

Astellas.co.id

What is the issue you’re encountering

I want to transfer the domain, but the email of the account that owns the domain has already been deleted.

What steps have you taken to resolve the issue?

I don’t have a clue

Registrar issues require a Registrar ticket with Support

01392032

In what area can we help you?

Transfer a domain between accounts

What are the steps to reproduce the issue?

Hi everyone,

I want to transfer the domain to this account, but the account that owns the domain has already had its email deleted. This is because the account used a company email, and since the person has resigned, the email was automatically deleted.

I also tried logging into the account, but it requires a password change, and since the email no longer exists, I can’t proceed.

I kindly request the moderator to reset the password for this email and send the default password to this account email, so that I can transfer the domain.

Thank you.

2

Support cannot do that. Ideally, you can get the email reactivated and get access to that email. That is the easiest way to regain control of the domain. Once you do that, you can use this link to recover and reset the password,

The only way you’ll be able to regain access to the existing account is by having access to the email address of the account. This link may help, but it will only work when logged out. If you know the email: https://dash.cloudflare.com/forgot-password

If you cannot complete the above, the next easiest step is to add the domain to the account you are using here and change the nameservers to the two shown on this page https://dash.cloudflare.com/?to=/:account/:zone/dns. That will effectively move the domain to the account you can control.

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