I encountered that my account cannot be operated to delete my domain name.
In what area can we help you?
Invoice
What are the steps to reproduce the issue?
I tried to delete my wrong domain name in my account, but couldn’t do it. Your company is such a big platform, it shouldn’t be so unscientific.
Users can’t operate and use it, and can’t trust you. I hope you can fix my problem as soon as possible. Thank you
Press “finish setup” and select a free plan, skip the DNS record import and so on. Once that process is completed you will be able to remove the domain from Cloudflare. It just can’t be done in the middle of the initial setup process.
5173z.com
I can’t set up the free settings either,
I can’t proceed to the next step.
It’s terrible, really terrible. Very annoying
Error message:
You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
Thank you for your reply and guidance.
I deleted 2 and now only one is left. 5173z.com can be deleted now.
Is it because of your setting that I cannot operate my account?
How can you, a big company, set up user accounts? This is unreasonable.
I paid and cannot make the purchase.
I did not pay and cannot make the purchase.
Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time.
Please help me adjust my account.
I am completely unable to operate now.
I cannot work.
Can you help me solve the problem that I cannot operate first.
I will delete it and then pay with another account.
Bosses
Can you please help me solve my problem?
How should I operate? Can you backend staff help me edit my account?
This is efficient. No matter which option I choose, I can’t operate it.
Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support
My new account email removed for your privacy
Hello, administrator, thank you for your reply. I added 5173z.com to the new account and encountered the same problem.
You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
Most Community members are just other Cloudflare users like you. In order to obtain the assistance of Cloudflare staff, you must open a billing support request as we have suggested. You require staff assistance and they can only help you from a ticket. Please open one at https://dash.cloudflare.com/?to=/:account/support and share the ticket number here.
