Hi
I Recently Purchased a business Plan by mistake And I really Can’t use it And I fill a ticket three days ago and I don’t receive a appropriate answer so Please Refund It for me.
Thank You.
Greetings,
Thank you for asking.
May I ask if you have the ticket number? If yes, kindly share it here with us so we could escalate this to the Cloudflare Billing team, you should receive a notice shortly. @cloonan
Regarding the refund for plans:
4.3 No Refunds
FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term. We may, in our sole discretion, provide a refund, discount, or credit (“Credits”) to you in a specific instance, however the provision of Credits in a specific instance does not entitle you to Credits in the future for similar instances or obligate us to provide additional Credits.
I believe someone from Billing team could take a look and respond, if so.
Kindly and patiently wait for more feedback information.
Yes I have a ticket Number #2663596 and thank you for your responsibility and kindness I have read that Agreement And noticed one thing in one of its clauses that in certain circumstances and at the discretion of the company, refunds can be made.
Hi @mch20485,
Your ticket has been assigned to one of our billing specialist who will respond to you as early as possible, please note that tickets are answered in the order received and there are a limited number of specialists available to reply.
Oh hey thank you very much for your response
3 days and I still don’t receive a answer …
I want to use my domain and CDN but Im afraid because I don’t want to use the Business plan that i purchased because I think that affects on refunding process if I’m wrong please feel free to tell me.
@mch20485 as previously explained the team answers tickets in the order received, please be patient, in addition also explained:
hey everybody I receive a email a few hours ago from support team and they say they can refund my money and cancel the subscription but I don’t know how because there is a only edit option
If so, glad to hear that.
You might have to be a little bit more patient and wait for the refund, since the bank has to process this.
Once a refund has been processed, it should take an average of 1-3 working days to reach your account due to the weekend or non-working days. In some rare cases it may take up to a week.
5 posts were merged into an existing topic: Follow-up on Refund Status – No Confirmation Received
2 posts were merged into an existing topic: Follow-up on Refund Status – No Confirmation Received
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