I want to apply for package pro cloudfare but can't apply

I’m the website owner https://www.chulatutor.com

I’will apply for Cloudflare but found this message

Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)

Please fix it for me.

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.

i don’t sure

Is this what you mean? Please help me.

Account Home | 's Account | Cloudflare

No one can help you until you open a billing ticket from your Cloudflare account dashboard.

Why does the Cloudflare system have to be designed to be difficult for me?

Cloudflare show this message when i apply package
Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time. (Code: 1258)

Have you opened a billing support request from your Cloudflare account dashboard yet? That is the mandatory first step. Just click the link below and follow the on screen instructions.



Click the drop down that says Select and then choose Billing. It is really not as hard as you are making it.

It’s difficult for me. Please help me.

I’ve been trying for many days.

Your screenshot shows that you already opened a billing support request for this issue. Please do not open duplicate tickets. It only slows down the resolution time for everyone. You need to wait for a billing support specialist to respond to ticket 3283803. Your ticket will be worked in the order received as billing support specialists become available.

Thank you for your kindness.

You are very kind.

I’m not good at Cloudflare.

I submitted an escalation request for your existing ticket number. It will still take time for the appropriate specialists to become available. You should receive a response on that ticket when they are working on it.


Hey there!

My colleague, Christine, got back to your ticket and all should be fine now.

Apologies for the inconveniences caused!

1 Like

now i can use Cloudflare already
thank my friend


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