I’ve been trying to open a case for 2 days. There is no “create case”, no ticket, no customer service email — nothing. If you don’t have the capacity to support your paying customers, hire more staff or just shut it down and move on. Others made sales before you, and we’ll do it after you.
Your system is doing everything possible to force users into this community. I select the issue type, click next, and it loops me back to the beginning. I absolutely hate writing about my issues in public like this, but you leave no other option.
Since I pointed my DNS here, my site has been down for a full day. I just needed to ask if there’s an issue, but there’s no one to ask. Moving my DNS to Cloudflare was the biggest mistake of my life — it’s cost me at least $5000 so far. All in the name of “security”.
Here’s my actual question:
The website loads fine for me, but some states cannot access it at all. Traffic is coming in, but Cloudflare’s dashboard still shows 0 activity, 0 visitors. What’s going on?
Please enable Shopify O2O (Orange to Orange) on my account for proper traffic proxy and analytics. My site is hosted on Shopify and currently showing 0 traffic on Cloudflare dashboard.
Make sure your DNS records that point to Shopify use a proxied CNAME to shops.myshopify.com and not A/AAAA records. Requests will then pass through your account (for analytics, rules, etc, to be applied) before going to Shopify.
Here’s your message translated into natural, clear English: I have both an A record pointing to 23.227.38.32 and a CNAME pointing to shops.myshopify.com, and Cloudflare automatically created these. However, the number of visits is still showing as zero. I moved here mainly for security reasons, but I can’t even see a single visitor recorded.
When accessing our website (www.mygreatcanvas.com) on the mobile Google browser (it is attached), there’s a red exclamation mark next to the domain in the address bar. This indicates a security warning, but we’re unsure what triggers it.
We’ve checked the SSL certificate, and it’s valid and not expired. Everything appears to be set up correctly when tested with SSL checker tools.
However, the warning still shows, while other websites we’ve compared (similar in setup) do not show any such warning in Google.
Could this be related to HTTPS redirection or a setting in Cloudflare?
We’d appreciate it if you could check what might be causing this and let us know how to resolve it properly — whether it’s something we can adjust in Cloudflare or something else on our end.
You need to make sure Shopify is configured for mygreatcanvas.com as well as www.mygreatcanvas.com, or you can redirect it to www using Cloudflare by following this guide…
