I was using namecheap and moving my domain to Cloudflare. Now, it moved successfully and whois is showing registered by Cloudflare. But name server is still using old name server. How to update name server on Cloudflare and how long will it take ?
Hi @saturngod,
Apologies about the issue. Are you able to share the domain name in question?
Sounds like you didn’t have the domain pointing to Cloudflare’s nameservers before you transferred, or your old registrar changed them on the way out.
If so, unfortunately you will have to contact support and tell them that you are using Cloudflare Registrar but the nameservers are not pointing to Cloudflare and ask them to update them for you.
To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. Please give Support the complete details and link to your Community post. Here’s a bit of background on Cloudflare Support for reference:
https://support.cloudflare.com/hc/en-us/articles/200172476-How-do-I-report-a-bug-to-Cloudflare-
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Thanks , I am asking Cloudflare support. I hope, it will take over 24 hours.
If you share the ticket number here, hopefully one of the mods will be able to take a look and make sure it is routed to the right team for you.
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