I don’t really like to share an IT problem but as I don’t find any support emails let me try this…
We are using Cloudflare with Subscription Business Plan for over 5 years, managing the DNS on cloudflare.
We decided to move our domaine to Cloudflare. The transfert when fast and smooth.
Then we received an email (in french badly translated), to tell us that our domain names are not redirecting / pointing to Cloudflare.
"Les serveurs de noms pour [hidden-name].com ne pointent plus vers Cloudflare. Ils pointent désormais vers
But it looks like pointing to Cloudflare, we check we have ns1. ns2. ns3 like before the transfer, pointing to cloudflare. As paid account we could choose our own ns-[hidden.-name].com.
Now transfer system added the “free” accounts eliot. and serena DNS, Clouflare should check if we already have NS form Cloudflare.
Also we are asked to remove 5 years old DNS on that domain. Where CloudFlare did get that information? Why when we transfer a domain, Clouflare simply check if existing cutomer with DNS already managed by him?
Let see if somebody has the same issue but normaly, as Cloudflare is the current registar, we should find “Glue Records” and put our DNS there…
Very bad experience and before they fix this I don’t recommand you to transfer you domain.