I subscribed to a pro plan for the sync.com.br domain on the account

I subscribed to a pro plan for the sync.com.br domain

I received an NS from which it never propagates. The NS informed is the same as for the free plan

Now I can’t access the account because you are asking for an authentication code which was sent to the account’s email. But ticket email arrives, cloudflare community email arrives, third-party emails arrive, email from this token does not arrive for release

I tried 3 times and so far I don’t get the code.

Purchase was made yesterday with card 5526 **** **** 9190

I need account access in addition to changing the provided NS which is currently

brady.ns.cloudflare.com
raphaela.ns.cloudflare.com

I need Premium NS, this is the same NS as the Free account. In addition it is not propagating I’m trying 2 days to configure some registry.