I received the email with the new nameservers, but i don't know how to update the n

Website, Application, Performance DNS & Network
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I received the email with the new nameservers, but i don’t know how to update the new nameservers.

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Welcome to the Cloudflare Community. :logodrop:

Log in to your domain registrar and follow their directions to replace your existing nameservers with your assigned Cloudflare nameservers.

1 Like
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I dont know how to update the nameservers.

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Who is your domain registrar? You may need to ask them for guidance.

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Cloudflare. I don’t know how to get a live person.

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According to a recent Cloudflare test, I am 90% human. :space_invader: Does that count?

You cannot change nameservers on a domain that is registered with Cloudflare registrar. The only thing that I have seen result in new namseververs being assigned to a domain that uses Cloudflare registrar is when it has been deleted from the account. If that is what happened, you will need to open a registrar support request from your Cloudflare dashboard.

You can open a Registrar ticket here, https://dash.cloudflare.com/?to=/:account/support

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I’ve tried doing support.

They just close my case every time. I just need to know how to point my new nameservers to cloudflare that I received in an email.

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Are you to trying to assign third-party nameservers in a domain that uses Cloudflare registrar? That is not possible. Domains that use Cloudflare registrar must use Cloudflare nameservers. You would need to transfer the domain to another registrar before you could switch to outside nameservers.

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Can I send you a picture to show you where I’m getting stuck?

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You should be able to include a screenshot in a post here.

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This is the issue they are saying I’m having.

CLOUDFARE1.jpg
CLOUDFARE1.jpg2880×1800 616 KB

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These are the current nameservers.

CLOUDFLARE2.jpg
CLOUDFLARE2.jpg2880×1800 503 KB

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Is that the same Cloudflare account where you registered the domain?

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Yes, that is where I registered the domain.

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Do you have an existing ticket number that we escalate?

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#3203814 |

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I submitted an escalation request. We should see a response here once it is reviewed.

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Ok, thank you

1 Like
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Hi @jasonbanks.jj ,

Thank you for bringing this issue to our attention.

I just replied to you in the ticket.

I hope it helps.

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I had to change the email from ([email protected] to [email protected] because I had to verify the email and I can’t verify until discounttiresales.com is active).