I pay for support YET their new system has NO way to put in a ticket?
Automated support only it says.
What???
What plan are you in?
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@bh1 I see two ticket from this morning, one before and one after the post here. I merged them into 2476010.
What issue were you encountering when creating a ticket?
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FROM within my support activity… I click GET MORE HELP and usually it shows I can create a ticket (AND I AM A PAID PRO CLiENT) but just gives me automated tech help now…no PAID TICKET support for PRO users?
Seriously?
I believe e-mail support and a ticket should still work for Pro plan.
- Login to Cloudflare and then contact Cloudflare Support by clicking on the Get More Help button. If you get automatic reply, reply and indicate to it you need more help and reference to this topic
Nevertheless, if the above option to write a ticket is not working for you, I’d suggest you to write a ticket to Cloudflare support due to your domain issue and share the ticket number here with us so we could escalate this issue by following below step:
- Send an an e-mail to
support[at]cloudflare[dot]comfrom your e-mail associated with your Cloudflare account
@bh1 aside from not being able to create a ticket (which I suspect is the result of the options selected in submitting the ticket), what issue are you facing? It is not mentioned on the tickets you created yesterday.
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