I paid in april 2024 and system is asking for repayment

[iobm]

What is the name of the domain?

‘https://iobm.edu.pk/’

What is the error number?

Nil

What is the error message?

Nil

What is the issue you’re encountering

I already paid in April 2024 and now deleted the domain to get updated DNS records but system is asking me to pay again.

What steps have you taken to resolve the issue?

I re-added my website domain but system is asking me to pay again. I have already paid for the whole year in April 2024.

Billing issues requre a Billing ticket with Support

00980719

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

I re-added my website domain but system is asking me to pay again. I have already paid for the whole year in April 2024.

[iobm]

Most importantly I have submitted the ticket 3 times, and each time system automatically marked it resolved, although its not determined yet.