no error
I can’t activate the pro plan
I paid for the Cloudflare Pro Plan for one of my domains but I can’t activate it. I’m still on free and I can’t contact anyone to activate the service.
How can I resolve it?
I already have the invoice confirming payment.
Have you tried logging out and logging back in?
Yes. 
But the problem remains. The account is free and if you try to upgrade it will ask you to pay again.
In this case you are affected by Cloudflare Status - Billing Subscription Update and Invoice Issues
Unfortunate situation overall, I will try to escalate your case so its fixed asap. Meanwhile, can you share you zone and account id?
Thanks for the help.
I don’t know where to find this information and I don’t know if it is the best solution to share this information publicly.
Hello @tafixe,
Do you have any ticket associated with this situation?
If not it is better to create one, so it can be better handled.
Cheers!
Hello.
Yes I have. But 6 days have passed and I still have no response.
01279006
can you help me?
Hi,
I have escalated the ticket to billing team. The billing specialist will get back to you through the ticket
Thank you
Hi.
I received credit… but i’m having an issue with the credit on Cloudflare. The balance doesn’t show up anywhere, and I can’t activate the Pro plan as it still asks for card payment. I’ve already reported this, but it hasn’t been resolved yet, and the delay is causing significant disruptions to my site.
Unless something has changed, I believe that you cannot use a credit as the initial payment of a subscription, but it can be applied to a subsequent term. You may want to ask for clarification directly on your existing support ticket.
hello
thanks for the answer.
In this case, what is the credit for then?
I paid for a service that was not delivered to me.
As I indicated, you will want to ask that question as a direct reply to your billing ticket email in order to get the most accurate answer.
Thanks for the answer.
I’ve done this and still haven’t had a response for several hours.
Please be patient. Response time can vary by availability and workload among other factors.
Another day has passed and I still have no response and no money
Another day has passed and I still have no response and no money
Hi,
I am able to see our billing team has communicated to you. I have reach out the billing team again. They will get back to you.
Thank you for your patience !!
I have been waiting for a resolution since November 19th.
I’ve already paid and I’m still without service.
I’m just getting emails from people saying they are “going to forward the matter to another department”
It is important to remember that I paid for a service that I neither have access to nor the money for.
Hi @tafixe
We’ve had updates on the case regarding this issue, will close this and update you on the ticket so we don’t disclose any PII on this topic.
Thanks