I need to be able to enable proxy on a shopify cname record

[tracikay]

What is the name of the domain?

Code Foils

What is the error message?

Target shops.myshopify.com. is not allowed for a proxied record.

What is the issue you’re encountering

I am unable to set my dns record for my shopify cname to proxiy.

What steps have you taken to resolve the issue?

attempted to follow instructions, but was told I needed to contact support to enable O2O on my account

What feature, service or problem is this related to?

DNS records

[yassine2]

Have you opened a case with the support team ? if yes you can share with me the case ID and I’ll track it internally to help.

[tracikay]

Sorry I thought that is what I did. Do you have a link to where I can open a case with support team?