I need help Email and Website gone down

General Email Routing
1

What is the name of the domain?

example.com (not sure if I should put)

What is the issue you’re encountering

Lost my 25 year old email address/Domain. Expired on cloudflare. I have the domain under this account now but it is asking me to change the nameservers but I dont know how to do that as it was transferred from my dads account to my account by cloudflare staff. I have the nameserver information but dont know how to put it in as I dont have access to my dads cloudflare account. What I want is 1) Get my email and Website back. 2) Do nameserver stuff so the nameserver is valid 3) Move to Squarespace as I already have an account there. Please help

What steps have you taken to resolve the issue?

Have the domain in my account I think. Did first part of turning DNSSEC is off just stuck on this part. Replace your current nameservers with Cloudflare nameservers as I can’t find nameserver section on my cloudflare account.

What are the steps to reproduce the issue?

Get your domain expired after 25 years without knowing lol.

2

I think we’re going to need the assistance of our Support colleagues on this as the Community cannot assist with Account, Billing nor Registrar issues.

Can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

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