I need help asap please. i think i have been hacked

Hello, can someone come to my rescue? My site has been hacked and I cant access the Cpanel. They now have control of the server now. I need help please

Greetings,

Thank you for asking.

I am sorry to hear that :frowning:

Furthermore, I am afraid Cloudflare cannot help a lot regarding malware or hacked website.
There is a known process how and what to do in that case.

I’d suggest you to contact your web hosting provider and troubleshoot and solve this with them.

Just in case, to remove any possible issues related to cPanel while using Cloudflare, I’d also suggest you to temporary enable the “Pause Cloudflare for this site” option from the bottom right corner of the Overview tab from Cloudflare dashboard for your Website.

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Thank you, Sir, this is very helpful, just that the host providers are yet to respond and it’s been days.

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