I have huge issues with billing and service management and tickets are not response
What steps have you taken to resolve the issue?
I have a paid suscription and even that I cannot get response from my tickets. I have wrong charges to my account, cannot edit plan settings… I urgently need an email to contact them.
Sorry for the issues, tickets can’t be created via email. If you did create one via the dash and have a ticket number, can you share it here? If not, you need to open a billing ticket as only Support can assist on billing issues.
Oh thank you very much… Here is the ticket number 01306777. And regarding posting a ticket that is exactly the problem… I post tickets but I get no response from them… they don’t even are shown in the open cases report. Please let me know any other information you may need. I am very frustrated. Summarizing, these are my issues:
I was charged of $100 for 4 pro suscriptions.
In console, there are shown two identical domains (preciseiot.com) one with free account, other with a pro account.
I cannot edit the payment method (edit the credit card but it’s not updated after save)
Edit button for the suscription not working.
And (as I said above) I create support tickets that are never attended.
Thank you.
I wonder if you had chance to see me last comment. My case is a little bit complex, because is not only the billing issue but issues with the support system, duplicate sites, etc. I really appreciate any help you can bring here.
The issue you were having with the case not showing up in your open cases page should now be fixed. Regarding the billing issues you are experiencing, the billing team is currently investigating and will resolve this issue through the case you have opened.
Yes, effectevely I now see my opened cases. Regarding the billing issue, is there any news?
By the way, I have this weird condition in the suscription section where I have 2 plans for the same site (preciseiot.com)… I try to edit the the paid plan but the page loads like if was a free plan. Actually I want to downgrade the pro plan to a free plan but I can’t.
