I m getting error cant add domain

What is the name of the domain?

mp3juice.sh

What is the error number?

no number

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

I can’t add the domain due to a billing error.

What steps have you taken to resolve the issue?

Every time I try adding my domain to Cloudflare and select the free option, I get that error.

Billing issues requre a Billing ticket with Support

01392041

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

Try adding my domain as free to Cloudflare. as i m new owner of that domain

Screenshot of the error

May I ask if you’ve tried using a different Web browser or Incognito mode?
How about adding a different payment method such as Paypal? :thinking:

as i mention above i m using free plan and i m new owner of that domain so i dont know what is previous owner did i have no idea so i want to add my domain into cloudflare as free plan

i m still waiting to fix my issue

kindly fix my issue still waiting

still waiting for that kindly take a look and fix the issue i m new owner of domain i have no idea what previous own did or why he using paid cloudflare or something like that but now i m using free plan so kindly fix my issue thanks.

I’ve flagged your case to the team. Unfortunately I have no power and cannot speed-up the process nor write any ETA for the response and fix. Thank you for patience.

thank you very much i hope now they will fix my issue.

still waiting 1 week gone still no update

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